Refund & Returns Policy

At Aira, your satisfaction is our priority. If you receive a defective or damaged product, you may be eligible for a return or refund under the conditions below.

1. Return Eligibility

We accept returns only if:

• The item is damaged or defective at the time of delivery.

• A return request is raised within 3 days of delivery.

• The product is unused, unworn, and in its original packaging with tags intact.

2. Non-Returnable Items

We do not accept returns for:

• Products without original packaging or missing accessories.

• Products that show signs of use, wear, or alteration.

• Items returned after the 3-day return window.

• Change of mind, size issues, or personal preference.

3. Sale Items

• Sale or discounted items are eligible for a return/refund only if damaged or defective at delivery.

• No returns will be accepted for change of mind or size issues.

4. Refund Process

• Once your returned item is received and inspected, we will notify you about approval or rejection.

• Approved refunds will be processed to your original payment method within 7–10 business days.

• For COD orders, refunds will be made via Bank/UPI transfer.

5. Shipping for Returns

• If the return is approved, we will arrange a reverse pickup at no extra cost.

• For rejected returns (item not eligible), the product will be sent back to you, and shipping charges will apply.

6. Cancellations

• Once the order is shipped, cancellations are not allowed.

• Orders can only be cancelled before shipping by contacting our support team.

7. Important Notes

• All return requests must include clear photos/videos of the product showing the damage/defect.

• Aira reserves the right to deny returns if the item does not meet our policy conditions.

• Multiple invalid return requests from the same customer may lead to refusal of future orders.

📩 For Return/Refund Requests:
Email: care@airajewel.in
📞 Phone: 7000389865